Raya999 Privacy Policy – Your Personal Data Protection

1 Introduction

Raya999 ("we", "Platform") respects the privacy of every user and is committed to protecting personal information shared while using our services. This Privacy Policy outlines the types of information we collect, how it is used, who it is shared with and your rights as a data owner.

This policy applies to all users of the raya999 website, mobile app, and any related services we offer. By using our platform, you confirm that you have read and understood this Privacy Policy and consent to the processing of your data as described herein.

2 Information We Collect

To provide a secure and seamless service, raya999 collects several categories of information from our users. This is collected either directly from you or automatically as you use the platform.

We only collect information that is strictly necessary to operate our services safely and efficiently. We do not collect sensitive data such as health information, religious beliefs, or political views.

3 How We Use Your Data

All information we collect is used for legitimate and transparent purposes. We do not use your data for any purpose beyond what is stated in this policy.

• Verify your identity and process account registration through a secure KYC process.
• Process deposits, withdrawals and other financial transactions accurately and securely.
• Provide access to games, promotions and platform services you are eligible for.
• Detect and prevent fraud, money laundering and platform abuse.
• Comply with legal and regulatory obligations, including reporting requirements to the relevant authorities.
• Send important notifications related to your account, security and service updates.
• Improve the user experience based on usage patterns and feedback received.
• Deliver responsive and effective customer support.

4 Sharing Information with Third Parties

Raya999 does not sell or rent your personal data to any third party. However, there are limited circumstances where we need to share your information with specific parties for legitimate operational purposes.

• Payment Service Providers: Required transaction data is shared with payment processors to enable deposits and withdrawals to be processed securely.
• KYC Technology Providers: Personal identification details are shared with recognised identity verification partners for KYC purposes only.
• Authorities & Regulators: We fully comply with lawful requests from law enforcement authorities or regulatory bodies.
• Audit Partners: Non-personally identifiable information may be shared with independent auditors for security and compliance purposes.

All third parties receiving data from raya999 are required to comply with strict data protection standards and may only use that information for the agreed purposes.

5 Data Security

We continually invest in the latest security technologies and procedures to ensure your personal data is always protected against unauthorized access, loss, or misuse.

• 256-bit SSL/TLS encryption for all data communications between clients and servers.
• Passwords are stored using one-way hashing algorithms that cannot be decrypted.
• Two-factor authentication (2FA) is available and encouraged for all accounts.
• 24/7 security monitoring by an experienced cybersecurity team.
• Periodic penetration testing by independent security experts to identify vulnerabilities.
• Clear incident response procedures are in place to address any data breaches promptly.

6 Cookies & Tracking Technologies

Raya999 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance and maintain the security of your login session.

We use several types of cookies. Essential cookies are required for core platform functions such as login authentication and session security — these cannot be disabled. Performance cookies help us understand how users interact with the platform so we can keep making improvements. Preference cookies allow the platform to remember your settings choices, such as language and display preferences.

7 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal information we hold. We fully respect these rights and are ready to help you exercise them.

To exercise any of these rights, please contact our support team via Live Chat or email. We will process your request within 30 business days.

8 Data Retention & Deletion Period

Raya999 retains your personal data only for as long as necessary for the stated purposes or as required by law. As a general rule, active account data is kept for the duration your account remains active and for a defined period following account closure for legal compliance purposes.

• Financial transaction data is retained for a minimum of 7 years in accordance with tax and anti-money laundering legal requirements.
• Support communication logs are retained for 2 years for dispute resolution purposes.
• Technical tracking data and access logs are retained for 90 days.
• Once the retention period expires, data is securely deleted or permanently anonymised.

9 Child Protection

The raya999 platform is strictly for adults aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18.

Should we discover that personal information of a child has been collected without the knowledge or consent of a guardian, we will take immediate steps to delete that information and close the relevant account. We encourage parents and guardians to monitor the online activities of those in their care.

10 Changes to This Privacy Policy

Raya999 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements or platform service improvements. Members will be notified of any significant changes via their registered email or in-platform notifications.

The "Updated" date at the top of this page indicates the effective date of the latest version of this policy. We encourage you to review this page periodically to stay informed about how we handle your personal information. Continued use of the platform after changes take effect constitutes your acceptance of the updated policy.

11 How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, our team is available around the clock through multiple communication channels.

• Reach us via Live Chat through the chat icon at the bottom corner of the platform.
• Privacy-specific email: [email protected] — we aim for a response time within 24 business hours.
• Official raya999 Telegram for instant support.